Terms and conditions | Privacy policy

Booking policies

1. No refunds

Final sale. All reading sessions are non-refundable. Once a booking is confirmed and payment is processed, no refunds will be issued for any reason, including cancellation or change of mind.

Commitment. By booking a session, you are securing a dedicated time slot on my calendar that is no longer available to other clients.

2. Rescheduling

48 hours' notice. You may reschedule your appointment once, as long as you ask at least 48 hours before your scheduled start time.

Late requests. Rescheduling requests made less than 48 hours before the session will be declined. If you can't attend, the session is forfeited without a refund.

Expiry. A rescheduled session must take place within 30 days of the original appointment date.

3. Lateness and no-shows

10-minute grace period. If you're late, your session still ends at the original time. No extra time is given for late arrivals.

No-shows. If you're more than 10 minutes late, the session is cancelled and counts as a no-show. No-shows forfeit the full session fee, and can't be rescheduled or refunded.

4. Technical issues

Your set-up. Please make sure you have a stable internet connection and a working microphone and camera for the call.

Failed connections. Sessions cut short or missed because of technical issues on your side are non-refundable.